What is your return policy?
Damages must be reported within a 3-day timespan of receiving or merchandise cannot be returned.
Refunds can be accepted and applied to your original form of payment when postmarked within 14 calendar days from the date you receive your order. Returns must be issued as a credit to the original form of payment. If this is not possible, returns will be issued in the form of store credit.
We accept returns for any online credit for non-final sale items when postmarked within 30 calendar days from the date in which your order was placed.
Items marked with Sale cannot be returned, refunded or exchanged. For any questions, please contact firstname.lastname@example.org
If any returns do not meet these requirements, you will be contacted, and the items will be shipped back to you. We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse or damage. Items returned to us with makeup, deodorant, perfume or similar product stains will be shipped back to you and are subject to additional shipping cost.
We do not accept any exchanges. If there is an item(s) you want to exchange for a different size or color you will be contacted about the procedure to do so.
Jewelry, sunglasses, hats, and swimwear are returnable only if they are in new condition with no signs of damages.
Jewelry, sunglasses, and hats are not returnable if they are in the sale section.
Any damages found must be reported within 3 days timespan of receiving the merchandise or they cannot be returned.
How should I send my return back?
Please refer to the Refund Policy to ensure that your return meets the criteria stated.
To complete a return scroll down to the Return tab at the bottom of our website and type in your Order Number and Email. From there choose what item(s) you want to return and fill out the information needed. A return slip will be emailed to you afterward.
Complete the return form on this page and include it inside all boxes you are returning. Securely repackage your items. Enclose a copy of the receipt and completed the RETURN FORM.
SEND RETURNS TO:
150 Anderson Ave,
Moonachie, NJ 07074
We ask that you return your item(s) in the original packaging, plastic wrapping, and box.
Shoes must be returned in their original box and placed inside an additional, protective shipping box. Damage to the shoe box makes the shoes ineligible for returns. In this case, the shoes will be shipped back to you and you are subject to the return shipping costs.
REFUNDS & PROCESSING TIME
We ask for 5-7 days to process your return. Online credits will be issued within two business days of processing your return. Refunds will be issued within two weeks of processing your return and will be issued to the original method of payment. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from Red Dress
What if my package is refused or not delivered?
Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order.
If you choose not to have your order re-delivered, we can refund you the cost of the items, but the original shipping cost and the undeliverable charge from the carrier will be deducted from the refund as well as a 20% restocking fee.
What is the status of my order?
You can review the status of your order by clicking on the My Account link at the top of the page, where you can sign into your account to view your order status and history.
How do I change or cancel my order?
If you need to make any changes to your order, please call us at (201)691-2055 or email email@example.com immediately after making your purchase. We are open Monday-Friday from 9:00 AM-5:00 pm ET. Once your order has been processed, we will be unable to modify the contents of your order. Changes in price, items going on sale and/or promotional codes are not valid on previous orders. We will be unable to modify orders placed prior to price changes. Orders cannot be canceled once they have begun processing. We apologize for any inconvenience and will do our best to assist you.
How do I know if my order was placed?
Once you have completed your order, a confirmation email will be sent to the email address associated with your account. You may also view your order by clicking on My Account at the top right of the page and check for the status of your order.
If you believe that you have received DEFECTIVE merchandise or that we shipped incorrect merchandise, or if you have any questions, concerns or just want to tell us how much you love us, please contact our warehouse immediately at firstname.lastname@example.org or call us (201)691-5005 between the hours of 9:00-5:00 Monday-Friday EST.